Refund policy

Returns

You can request a return within 30 days of delivery. Change-of-mind returns must be unused, in their original packaging, with all accessories and proof of purchase. Contact us before sending anything back; we will provide the approved return address and instructions.

You pay shipping for change-of-mind returns. Returns may need to go to our fulfillment partner in China, so international postage can be expensive. We do not charge a restocking fee. Do not use an address printed on the parcel without our instructions.

Damaged, faulty or incorrect items

Contact us promptly, preferably within 30 days of delivery, with your order number and photos or video showing the issue. We will review it and arrange an appropriate refund or replacement. If we require a return for a verified fault or our error, we will cover reasonable return shipping or provide another solution.

Refunds and cancellations

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to your original payment method within 10 business days. Your payment provider may need additional processing time.

Request cancellation promptly. We can cancel orders that have not entered fulfillment; cancellation may not be possible after processing starts.

This policy does not limit your rights under applicable consumer law.

Request help through our contact form.